We are a boutique service that only works with a handful of clients at a time so that we can devote all our time and resources to fulfilling all our clients’ needs.
Our guiding question is always: “What else can I do next to make their lives better and easier?”
Because we care.
I’m Cleopatra, Head VA and the busy mind behind Ellipsis VA.
There are a lot of people out there who do what I do as a virtual assistant. They may share what we do and how we do it, but the clients I get the privilege to work with know that the why and the who matters most.
I am a VA because I care about the heart of each of my clients’ businesses and projects. Because I care about their WHY – the real reason for them starting their own businesses. Is it because they want to spend more time with their families? To be able to tuck their babies to bed each night instead of rushing off to yet another shift at work after daddy comes home to take over dinner and bed time routines? To be able to travel the world freely? Understanding and caring about their why, gives me my why. It reminds me that what I do matters.
I am a ceaseless learner and doer who believes in constantly sharpening my mind, which is the most valuable tool of my trade. I spend at least 50% of my time learning new skills and knowledge, understanding various tools and softwares available out there, and honing my abilities to provide the full range of services my clients need. I combine this with the cornerstones of my work ethics – honesty, authenticity, dedication, and mindfulness – to make their outsourcing experience one that they will not regret.
Are you the client we’ve been waiting for?
Are you looking for someone to build a long-term working relationship with? Someone you can trust to understand your business, execute tasks and make decisions on your behalf? We don’t believe in simple transactional relationships and if you feel the same, we’re already a 50% match! Another 25% depends on what you need help with, and the last 25% depends on how much of a micro-manager you are. Our mission is to save you time and help you grow, but we can’t achieve that if you have trouble delegating and trusting us to do our job. We completely get how hard it can be to do that. We really do. It’s like letting someone else babysit your new baby for the first time. So don’t worry, we’ll hold your hand and guide you along the way. We only ask that you TRY to trust and LEARN to let go (just a little).
So, are you a good fit with us?
If yes, get in touch today because we would LOVE to work with you! Whether you are a teacher who hates the admin work you are burdened with, or an entrepreneur trying to figure out digital marketing, we can help you focus on what you are best at while we take care of the rest.
Ellipsis VA is managed by just one person and 80% of the time, Cleopatra personally works on client jobs.
However, we do have a team of subcontractors waiting in the wings – they are generally specialists in specific areas such as web development, graphic design, technical translation, or marketing automation. They make up the Ellipsis VA team so that you, our clients, have access to the best talents and skills we can find. We call on them to help us manage any overflow tasks or any challenging technical tasks that we believe requires the skills of a specialist.
Rest assured that your communications will always be taken care of by our Head VA, who will be responsible for managing and checking the work that the team executes. The use of such subcontractors will not incur any additional costs for you unless we have discussed and agreed on the fixed terms. There are no hidden costs and we will always be upfront with you if it will affect your budget.
What we don’t do
1. Financial services – this requires someone with specific knowledge of the laws of the country in which your business was set up. We can however work with your accountant or bookkeeper to supply information or documents that we have access to. We also do not provide payment processing services that requires the remittance of monies into our bank accounts.
2. Fixed working hours – we do not operate within fixed working hours, but work towards deadlines instead. We won’t always be able to respond within 9-5 of your timezone, but will always endeavour to respond within 24 hours, and usually much sooner.
3. Call centre services – our service is provided virtually, and we do not have the ability (currently) to operate inbound call centre services. Where outbound calls are required, acceptance of these tasks will be at our sole discretion.